Privacy

Privacy Policy

Effective Date: July 30, 2026

Baja Concrete (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, contact us, or use our services.

By using our website or communicating with Baja Concrete, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Property address
  • Mailing address
  • Project details
  • Photos or documents you voluntarily provide
  • Any other information you choose to provide when requesting an estimate or communicating with us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • Referring website
  • Website usage statistics through analytics tools

How We Use Your Information

We use your information to:

  • Respond to estimate requests
  • Schedule appointments
  • Provide customer service
  • Deliver project updates
  • Send invoices and payment reminders
  • Improve our website and services
  • Respond to questions and customer support requests
  • Operate our AI receptionist and communication systems
  • Comply with legal obligations

AI Receptionist and Communications

Baja Concrete utilizes AI-assisted technology to help answer incoming phone calls, respond to text messages, gather project information, schedule appointments, and provide customer support.

By contacting Baja Concrete, you acknowledge that some communications may be handled or assisted by artificial intelligence before being reviewed by a member of our team.

Text Messaging (SMS)

If you provide your mobile phone number, you may receive text messages related to:

  • Appointment confirmations
  • Appointment reminders
  • Estimate updates
  • Scheduling notifications
  • Project status updates
  • Customer support
  • Review requests
  • Other service-related communications

Message frequency varies.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Information Sharing

We do not sell your personal information.

We may share your information only with trusted service providers who help us operate our business, including services for:

  • Customer relationship management (CRM)
  • Scheduling
  • Payment processing
  • Website hosting
  • Email communications
  • SMS messaging
  • AI receptionist services
  • Business management software

These providers are authorized to use your information only as necessary to provide services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain customer information only as long as necessary to:

  • Provide requested services
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce agreements

Third-Party Links

Our website may contain links to third-party websites. Baja Concrete is not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information, subject to applicable law.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Baja Concrete

Website: https://www.bajaconcrete.com

Email: estimates@bajaconcrete.com

Phone: (980) 600-3286